Shipping & Delivery Information
STANDARD DELIVERY
PLEASE NOTE: All orders placed before Thursday December 15, 2011 @ 3pm EST with STANDARD shipping will be guaranteed to arrive for Dec. 23rd, 2011.
EXPRESS DELIVERY
Below you will find a shipping guide for express orders to help assist you. The grid below is a detailed calendar for EXPRESS shipping method.
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If you purchase your gift by:
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Your gift will arrive on (Shipped by EXPRESS):
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Friday, December 16
@ 9am ET
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Monday, December 19
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Friday, December 16 @ 9:01am -
Monday, December 19 @ 9am ET
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Wednesday, December 21
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Tuesday December 20th @ 3pm (cutoff)
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Friday, December 23
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*On time holiday delivery is not guaranteed for RR's, PO Boxes, YT, NT, NL, Nunavut, or certain remote zip codes. We cannot be responsible for delivery delays due to inclement weather. The deadlines above are only for in-stock items.
We advise any customer concerned about delivery dates to call our customer service line so we may best assist you in getting your gifts to you on time! Dial toll free 1-877-212-0238
, Mon-Fri 9am - 6pm ET.
L'Occitane is proud to ship via UPS for all orders, excluding PO Boxes, YT, NWT & RR's. (Canada Post)
Shipping Fees
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OPTION
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RATE
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DELIVERY TIME
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Standard
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$9.99
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UPS: 5-8 business days**
Canada Post: 8-12 business days**
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Standard with Signature
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$15.00
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UPS: 5-8 business days**
Canada Post: 8-12 business days**
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Express
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$24.00
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UPS: 2-3 business days** - Available to most destinations in Canada. Orders received before 10am EST will be delivered within 2 to 3 business days**. In the eventuality, this option is not applicable for the address provided, L’Occitane will automatically change the Shipping option to Standard Shipping and adjust the price on your invoice. There is no Express delivery on weekends.
Canada Post: option not available
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Express with Signature
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$27.00
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UPS: 2-3 business days** - Available to most destinations in Canada. Orders received before 10am EST will be delivered within 2 to 3 business days**. In the eventuality, this option is not applicable for the address provided, L’Occitane will automatically change the Shipping option to Standard Shipping and adjust the price on your invoice. There is no Express delivery on weekends.
Canada Post: option not available
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*before taxes
**The above mentioned delivery periods are approximations and do not guarantee delivery within these time periods. Once parcel have been picked-up by UPS, L'Occitane is not responsible for tracking the orders and is not responsible for damaged, lost or stolen.
** All orders with a PO Box adress or located where UPS does not deliver will be ship by Canada Post.
ATTENTION: All deliveries without 'Signature required' will be left at the delivered to location.
PLEASE NOTE:
- L'Occitane periodically will feature special offers and promotions to their clients. We do not offer adjustments for previously placed orders. We thank you for your understanding and we hope you will be able to take advantage of our offers the next time.
- L'Occitane offers exchanges only on unopened full priced merchandise with original store receipt within 14 days of purchase. No refunds. All sale items are final. No exchanges or refunds.
Tracking Order
At time of pick-up, an automatic email is sent indicating the tracking number of your order.
You can track your order online at www.ups.com
If you do not receive the order tracking number, you may contact Customer Service Please indicate your Name, Phone Number and Order Number.