Shipping & Delivery Information
We advise any customer concerned about delivery dates to call our customer service line so we may best assist you in getting your gifts to
you on time! Dial toll free 1-877-212-0238, Mon-Fri 9am - 6pm ET.
L'Occitane is proud to ship via Fed- ex for all orders, excluding PO Boxes, YT, NWT & RR's. We are not able to ship to PO Boxes at the moment. We apologize for any inconvenience.
Shipping Fees
|
OPTION
|
RATE
|
DELIVERY TIME
|
|
Standard
|
$9.99
|
Fed-ex: 5-8 business days**
|
|
Express
|
$24.00
|
Fed-ex: 2-3 business days** - Available to most
destinations in Canada withint 2-3 business days.
There is no Express delivery on weekends.
|
**before taxes
**The above mentioned delivery periods are approximations and do not guarantee delivery within these time periods. Once parcel have been picked-up by Fed-ex, L'Occitane is not
responsible for tracking the orders and is not responsible for damaged, lost or stolen.
** All orders with a PO Box address will not be able to be shipped by our shipping carrier
PLEASE NOTE:
- L'Occitane periodically will feature special offers and promotions to their clients. We do not offer adjustments for previously placed orders. We thank you for your
understanding and we hope you will be able to take advantage of our offers the next time.
- L'Occitane offers exchanges only on unopened full priced merchandise with original store receipt
within 14 days of purchase. No refunds. All sale items are final. No exchanges or refunds.
Tracking Order
At time of pick-up, an automatic email is sent indicating the tracking number of your order.
You can track your order online at http://www.fedex.com/ca_english/
If you do not receive the order tracking number, you may contact Customer Service Please indicate your Name, Phone Number and Order Number.