Shipping & Delivery Information


We advise any customer concerned about delivery dates to call our customer service line so we may best assist you in getting your gifts to
you on time! Dial toll free 1-877-212-0238, Mon-Fri 9am - 2:30pm; 3:30pm - 6pm EST.  
To receive your gift in time for the Holidays, please adhere to the below shipping timeline and shipping method.
Please choose according to your City shipping address:

*Orders containing certain items considered Hazardous Materials (HAZMAT) including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, etc.) are required by the Canada Department of Transportation to be shipped by Ground-only transport and do not qualify for Express or Overnight shipping options.

City 

Fed-ex Ground

Fed-ex Express

Greater Toronto Area

December 17

December 19

 Winnipeg

December 16 

 December 17 

Halifax

December 16

December 17

 Montreal

December 17 

 December 19

 Vancouver

 December 12

December 17 

 Calgary

December 15 

 December 17

 Edmonton

December 15 

 December 17

 Ottawa

December 17 

 December 19

 Saskatoon

 December 15

 December 17


*L'Occitane is proud to ship via Fed- ex for all orders, excluding PO Boxes, YT, NWT & RR's.


*The above mentioned delivery periods are approximations and do not guarantee delivery if there are challenging weather conditions. Services in parts of the country such as Yukon, Nunavut, and North West Terroritories may unfortunately not have guaranteed delivery on the dates above (if you are in any doubt or you have a special request please call 1-877-212-0238 where our Customer Service team will be able to advise and may be able to offer alternative solutions). Once parcel have been picked-up by Fed-ex, L'Occitane is not responsible for tracking the orders and is not responsible for damaged, lost or stolen.

Shipping Fees

Option

Rate

Delivery Time

Standard

$9.99

Fed-ex: 5-8 business days**

Express

$21.99

Fed-ex: 2-3 business days (major cities only)**

 

**before taxes

 

 PLEASE NOTE:

- L'Occitane periodically will feature special offers and promotions to their clients. We do not offer adjustments for previously placed orders. We thank you for your understanding and we hope you will be able to take advantage of our offers the next time.

- L'Occitane offers exchanges only on unopened full priced merchandise with original store receipt within 14 days of purchase. No refunds. All sale items are final. No exchanges or refunds.

Tracking Order

At time of pick-up, an automatic email is sent indicating the tracking number of your order.

You can track your order online at http://www.fedex.com/ca_english/

If you do not receive the order tracking number, you may contact Customer Service Please indicate your Name, Phone Number and Order Number.