Shipping & Delivery

Please note that due to a looming Canada Post strike we cannot ship to PO Boxes at the moment, sorry for the inconvenience


Free Standard Shipping on any $75. No promo code needed! Please note we may offer lower thresholds for free standard shipping during some promotional periods. Click here to read our promotions policy.

Free returns on orders above $40, click here to read our return policy.

Orders containing certain items considered Hazardous Materials (HAZMAT) including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, etc.) are required by the Canada Department of Transportation to be shipped by Ground-only transport and do not qualify for Express or Overnight shipping options.

L'Occitane is proud to ship via FedEx for all orders, excluding PO Boxes, YT, NWT & RR's. However, some packages may be delivered by an alternative carrier. For more information, please call our customer service department 1-877-212-0238.

Shipping Fees



Delivery Time



FedEx: 5-8 business days**



FedEx: 2-3 business days (major cities only)**

*prices before taxes
**The above mentioned delivery periods are approximations and do not guarantee delivery if there are challenging weather conditions. Services in parts of the country such as Yukon, Nunavut, and North West Terroritories may unfortunately not have guaranteed delivery on the dates above (if you are in any doubt or you have a special request please call1-877-212-0238 where our Customer Service team will be able to advise and may be able to offer alternative solutions). Once parcels have been picked-up by Fed-ex, L'Occitane is not responsible for tracking the orders and is not responsible for damaged, lost or stolen.



L'Occitane periodically will feature special offers and promotions to their clients. We do not offer adjustments for previously placed orders. We thank you for your understanding and we hope you will be able to take advantage of our offers the next time.



At time of pick-up, an automatic email is sent indicating the tracking number of your order. You can track your order online at If you do not receive the order tracking number, you may contact Customer Service. Please indicate your Name, Phone Number and Order Number.