Shipping & Delivery

We advise any customer concerned about delivery dates to call our customer service line so we may best assist you in getting your gifts to
you on time! Dial toll free 1-877-212-0238, Mon-Fri 9am - 2:30pm; 3:30pm - 6pm EST.

Free Standard Shipping on any $99. No promo code needed! Please note we may offer lower thresholds for free standard shipping during some promotional periods. Click here to read our promotions policy.

Free returns on orders above $40, click here to read our return policy.

To receive your gift in time for Dec. 25th, please adhere to the below shipping timeline and shipping method:

City

Ground shipping deadline

Express shipping deadline

Toronto

Monday, February 08, 2016 09:00 AM

Monday, February 08, 2016 09:00 AM

Mississauga

Monday, February 08, 2016 09:00 AM

Monday, February 08, 2016 09:00 AM

Markham

Monday, February 08, 2016 09:00 AM

Monday, February 08, 2016 09:00 AM

Scarborough

Monday, February 08, 2016 09:00 AM

Monday, February 08, 2016 09:00 AM

Winnipeg

Friday, February 05, 2016 09:00 AM

Monday, February 08, 2016 09:00 AM

Halifax

Friday, February 05, 2016 09:00 AM

Monday, February 08, 2016 09:00 AM

St John’s

Tuesday, February 02, 2016 09:00 AM

Monday, February 08, 2016 09:00 AM

Montreal

Monday, February 08, 2016 09:00 AM

Monday, February 08, 2016 09:00 AM

Quebec City

Friday, February 05, 2016 09:00 AM

Monday, February 08, 2016 09:00 AM

Vancouver

Tuesday, February 02, 2016 09:00 AM

Monday, February 08, 2016 09:00 AM

Victoria

Wednesday, February 03, 2016 09:00 AM

Monday, February 08, 2016 09:00 AM

Calgary

Thursday, February 04, 2016 09:00 AM

Monday, February 08, 2016 09:00 AM

Edmonton

Thursday, February 04, 2016 09:00 AM

Monday, February 08, 2016 09:00 AM

Saskatoon

Thursday, February 04, 2016 09:00 AM

Monday, February 08, 2016 09:00 AM

Ottawa

Monday, February 08, 2016 09:00 AM

Monday, February 08, 2016 09:00 AM

Yellowknife

Tuesday, February 02, 2016 09:00 AM

Friday, February 05, 2016 09:00 AM

Whistler

Monday, February 01, 2016 09:00 AM

Monday, February 08, 2016 09:00 AM

White Horse

Tuesday, February 02, 2016 09:00 AM

Friday, February 05, 2016 09:00 AM

Waterloo

Monday, February 08, 2016 09:00 AM

Monday, February 08, 2016 09:00 AM

Charlottetown

Thursday, February 04, 2016 09:00 AM

Monday, February 08, 2016 09:00 AM

Fredericton

Thursday, February 04, 2016 09:00 AM

Monday, February 08, 2016 09:00 AM




Orders containing certain items considered Hazardous Materials (HAZMAT) including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, etc.) are required by the Canada Department of Transportation to be shipped by Ground-only transport and do not qualify for Express or Overnight shipping options.

L'Occitane is proud to ship via FedEx for all orders, excluding PO Boxes, YT, NWT & RR's. However, some packages may be delivered by an alternative carrier. For more information, please call our customer service department 1-877-212-0238.


Shipping Fees

Option

Rate

Delivery Time

Standard

$9.99*

FedEx: 5-8 business days**

Express

$21.99*

FedEx: 2-3 business days (major cities only)**


*prices before taxes
 
**The above mentioned delivery periods are approximations and do not guarantee delivery if there are challenging weather conditions. Services in parts of the country such as Yukon, Nunavut, and North West Terroritories may unfortunately not have guaranteed delivery on the dates above (if you are in any doubt or you have a special request please call 1-877-212-0238 where our Customer Service team will be able to advise and may be able to offer alternative solutions). Once parcels have been picked-up by Fed-ex, L'Occitane is not responsible for tracking the orders and is not responsible for damaged, lost or stolen.

 

PLEASE NOTE:

L'Occitane periodically will feature special offers and promotions to their clients. We do not offer adjustments for previously placed orders. We thank you for your understanding and we hope you will be able to take advantage of our offers the next time.

 

TRACKING ORDERS:

At time of pick-up, an automatic email is sent indicating the tracking number of your order. You can track your order online at http://www.fedex.com/ca_english/

If you do not receive the order tracking number, you may contact Customer Service. Please indicate your Name, Phone Number and Order Number.