Returns & Exchanges

It is L'Occitane's intention to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 30 days. After 30 days, a store credit or exchange will be issued for any unopened merchandise returned up to 60 days after purchase. The articles must be accompanied by the original receipt and returned unopened in resalable condition. No exchange or refund on sale items.

Free web returns on web orders over $40.

For items paid in cash at a boutique, an exchange or a credit note will be issued. No cash refunds will be made.

Should you require additional information on L'Occitane or its products, or if you wish to submit suggestions, please do not hesitate to contact us.

You can contact customer service or place an order:
- via email at

- via phone: 1-877-212-0238 (Monday to Friday, 9am – 2:30pm and 3:30pm to 6pm EST). 

To contact L'Occitane in another country, please visit: