Returns, Refunds & Exchanges

L’OCCITANE creates every product with care and passion. Should you choose to return a product, even opened, we will happily refund the original credit card if returned to the store where it was purchased, within 30 days of purchase. Returns or exchanges of opened products are at the store manager’s discretion.

If you are returning an item that qualified for a gift(s) with purchase, please include the gift(s) with your return. If your return is missing its promotional gift(s), your account will be charged for the value of the gift(s).
 

***Please note, due to various reasons we cannot accept web order returns at any of our boutiques. Customers are responsible for shipping returns to: L’Occitane Returns, 2700 Dufferin Street, Toronto, ON M6B 4J3. Alternatively, you may email service@loccitane.ca or call 1-877-212-0238 (Monday to Friday, 9am - 2:30pm and 3:30pm - 6pm EST), in order to obtain a shipping label free of charge and instructions on how to return the package at your nearest Canada Post location.***
 

Purchases made on L’Occitane website can be returned by mail, and must be unopened and in sellable condition. The sale receipt or invoice is required with the returned items. Gently used items maybe returned for store credit.

After 30 days, and up until 60 days after a purchase, a store credit, gift card or exchange will be issued for any unopened Merchandise in sellable condition. Merchandise may not be returned or exchanged more than 60 days after its purchase date.

All items purchased on SALE are final and cannot be returned, exchanged or refunded in store or online.

Only applicable for purchases made directly in a L’OCCITANE boutique in Canada or on ca.loccitane.com. All returns and exchanges must include the original receipt. Exchanges are not eligible for promotions. Items purchased with cash may only be exchanged or a store credit will be issued. There are no cash refunds. 

A written copy of this policy can be provided upon request. L'OCCITANE reserves the right to modify its return, refund and exchange policy at any time, without notice.
 

If you believe you were overcharged for an item, or have any other inquiries, you can contact our customer service via email at service@loccitane.ca or via phone: 1-877-212-0238 (Monday to Friday, 9am - 2:30pm and 3:30pm - 6pm EST).