Payment Policy

L'Occitane offers returns or exchanges only on unopened full priced merchandise with original store receipt within 30 days of purchase. All sale items are final.


Gift Cards


Gift cards can be purchased online, however, at the present time, they cannot be redeemed online.

Please contact our customer service department or visit one of our stores.

Gift Card Conditions


Forms of Payment


L'Occitane website is pleased to accept the following credit cards as forms of payment:

  • Visa For Website
  • MasterCard
  • American Express


Sales Taxes



The applicable federal and provincial taxes will be added according to where the products are delivered.