Mail Order & Customer Service

For 30 years, L'OCCITANE has been using authentic and natural ingredients in unique body care, face care and fragrance products for men, women and the home.

Should you require additional information on L'Occitane or its products, or if you wish to submit suggestions, please do not hesitate to contact us 24 hours a day.


It is L'Occitane's intention to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 30 days. After 30 days, a store credit or exchange will be issued for any unopened merchandise returned up to 60 days after purchase.

All items must be accompanied by the original receipt and in unopened, saleable condition. No returns or exchanges on sale items.


To place an order by telephone, please call: 1-877-212-0238, Monday-Friday, 9am – 230pm and 330pm to 6pm EST.


To contact L'Occitane in another country, please visit: